Hate my vehicle

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Baumanns was our third stop on a cold rainy day when my husband and I were just nosing around at dealerships. I met Albert the second I walked in the door of the pre-owned lot. At that time, I was just "browsing" not exactly sure what I wanted. I just knew that I was in the market. My family has a long history of loyalty to Baumanns, every vehicle has been purchased there for decades. Albert immediately took my husband and I to his office where he listened to us. He answered my questions thoroughly and with knowledge. He did not give us wordy responses. He provided educated and informative ANSWERS to our questions. Not only that, his energy and organic enthusiasm was remarkable and profoundly impressive. I made it clear that particular day that I wouldn't be in the position to purchase until several weeks later. Albert understood our circumstances, and gave no judgment or pressure. In the following weeks...with numerous text messages and a few more visits, we had decided on a vehicle, and a plan. Albert and RJ Willey collaborated to make the plan a reality. They were both phenomenal. On Tuesday May 18, I drove off the lot with a beautiful 2021 Buick Envision Essence. My experience with Albert, RJ and finance dude Marty was nothing short of pure excellence. If I could give a higher rating than 5 stars I would. My husband and I look forward to a continued and long loyal relationship with Albert and The Baumann Auto Group for all of our future vehicle purchases, as well as giving recommendations to family and friends.

Service was timely

it was ok

friendly and work is always done in a timely manner

I took my car in for an alignment, it came back with the seat pushed all the way back, steering wheel down , grease marks on mat and seatb. It is a brand new vehicle!

Had a problem with a tire got me right in

FINE!

It was fine